FDCPA Training for Debt Collection Compliance

This FDCPA training program provides practical instruction on the Fair Debt Collection Practices Act (15 U.S.C. § 1692 et seq.) and the Consumer Financial Protection Bureau’s Debt Collection Rule (Regulation F), effective November 30, 2021. The program addresses federal requirements governing debt collection communications, including modern communication methods such as email, text messaging, voicemail, and social media.

Debt collection is one of the most highly regulated areas of consumer financial law. FDCPA-related issues are regularly among the leading categories of consumer complaints reported to federal and state regulators. Organizations and individuals engaged in debt collection activity are subject to federal and, where applicable, state legal requirements.

This training is designed to help participants understand their obligations under federal law, recognize prohibited practices, and apply compliant communication standards in day-to-day collection activity.

This program addresses federal requirements and does not replace review of applicable state collection laws or individualized legal guidance.

Who This Training Is For:

• Third-party debt collectors and collection agencies
• Creditors collecting their own consumer debts
• Law firms engaged in consumer collections
• Compliance officers and managers
• Call center and servicing personnel
• Third-party vendors involved in debt collection activity

What the Training Covers:

• Overview of the Fair Debt Collection Practices Act
• Regulation F (CFPB Debt Collection Rule) requirements
• Permitted and prohibited collection communications
• Use of email, text messaging, voicemail, and social media
• Common FDCPA risk areas
• Enforcement considerations
• Compliance-focused operational best practices