The FDCPA Training material includes all 18 sections of the FDCPA along with court decisions, FTC Statements and Letters of Interpretation, CFPB interpretations, articles from professional collection magazines, actual experiences of collectors in real-life collection situations and quizzes for each section of the law. The course material is available on the Internet permitting the User 24/7 access. The FDCPA course is divided into three separate parts (Part 1 a-d; Part 2 e-g; & Part 3 h-o). This makes it easier for the User to cover the FDCPA Training material in any number of online sessions. It helps with retention and understanding of the law governing collection practices by third-parties. Managers receive completion/score reports with cumulative test scores by staff member.

This FDCPA training encompasses 25 years of professional credit and collection experience working and training staff in banks, credit card companies, government agencies and other financial service organizations. The FDCPA Course has been taught and used by law firms, collection agencies, debt buyers, organizational collection departments, professional collection trainers and by financial service companies.