Comprehensive FDCPA + Regulation F Training
Practical Training for Real Collection Decisions
Scenario-based online training covering the FDCPA and CFPB Regulation F—designed to strengthen compliance knowledge, judgment and day-to-day decision-making.
What the Course Covers
Communications
- Consumers
- Third Parties
- Location Information
Collector Conduct
- Harassment
- Misrepresentation
- Unfair Practices
Consumer Rights
- Validation
- Disputes
- Cease-Collection Requirements
Regulation F
- Call Frequency
- Electronic Communications
- Limited-Content Messages
Liability & Enforcement
- Civil Liability
- Regulatory Risk
- Documentation
Real-World Application
- Scenarios
- Decision-Making
- Compliance Judgment
How This Training Is Different
Practical, not theoretical.
Requirements are connected to everyday collection activity.
Scenario-based learning.
Participants apply the rules to realistic situations.
FDCPA + Regulation F together.
Bureau requirements are taught in context—not treated as an afterthought.
The Five Question Compliance Framework
Who
am I communicating with?
What
am I communicating?
When
am I communicating?
How
am I communicating?
Should I
communicate at all?
Pause • Think • Evaluate • Comply
Actual Course Experience
§1692b Location Information
Location only.Not debt disclosure.
§1692d Harassment / 7-in-7
7 contactsin 7 days
Presumptionof harassment
§1692g Validation of Debts
Validation informationis required
Actual Course Quiz Content
You are calling a debtor who has requested validation of the debt in writing. What should you do next?
- Continue collection calls until payment is made.
- Provide the requested validation information before continuing collection activity.
- Refer the account to an attorney.
- Leave a voicemail asking the debtor to call back.
Scenario-based assessments test the participant’s ability to recognize and apply compliant collection practices—with an explanation provided for each correct answer.
Knowledge That Translates Into Better Decisions.
Self-PacedOnline Training
KnowledgeAssessments
Certificate ofCompletion